If you’re dealing with unhappy guests, repeat redos, or clients who leave feeling underwhelmed no matter how hard you try—this is the class that finally connects the dots. OMG! Where Do I Start?! is all about communication: how to speak to different learning styles, how to lead a consultation with confidence, and how to get on the same page before you ever mix a bowl.

You’ll learn how to ask smarter questions, set clearer expectations, and translate a client’s ideas. Whether they’re visual, physical, emotional, or vague, into a plan that actually works. We break down how to approach tough color corrections, how to simplify overwhelming situations, and how to use hair history and product knowledge to guide your decisions instead of guessing.

What You’ll Learn:

• How to communicate with different types of communication styles

• How to create clear, aligned expectations before the service starts

• How to break…